Are you ready for a role that offers more than just administration? Join Occupational Therapy Brisbane Neurotherapy Hub as a Client Care Coordinator and experience the freedom of working from home. You’ll be the vital link connecting clients to a brighter future while enjoying a flexible work-life balance. If you’re passionate about customer service, thrive in a dynamic team, and want to make a real impact, apply now. Your journey towards meaningful work begins here.
ABOUT US
At Occupational Therapy Brisbane Neurotherapy Hub, we believe in making a difference in people’s lives. We are a leading Clinical Neurotherapy Service based in Brisbane, Australia, dedicated to offering neurologically informed therapy that empowers individuals with neurological conditions to lead fulfilling lives.
ABOUT OUR MISSION
We practise what we preach and are dedicated to expanding people’s lives through smart and innovative therapy practices. We’re on a mission to boost brain health and help people lead purposeful lives, including our own team members.
THE ROLE
More Than Just Reception: Are you passionate about customer service and building relationships? Do you have over 3 years of administration experience, ideally in NDIS or Healthcare/Medical? If yes, we invite you to consider the role of Client Care Coordinator at our practice.
YOUR IMPACT
As a Client Care Coordinator, you are the heart of our practice. Your vital role involves connecting with our clients, their families, and healthcare partners, ensuring they feel supported, understood, and on the path to achieving their goals. In a world that’s increasingly virtual, you’ll be part of our dynamic team, providing both virtual and in-clinic support as needed.
WHY YOUR ROLE MATTERS
In healthcare, growing specialist practices create growing administrative needs. You’ll be the face of our practice, providing compassionate reception support. You might find yourself multitasking, from handling the essentials to championing process improvement and reception efficiency, because when we work smarter internally, we help more people thrive externally.
YOUR RESPONSIBILITIES
Manage inbound and outbound referrals, acting as the first point of contact.
Coordinate client onboarding and clinician calendars.
Handle accounts receivable and assist with bookkeeping.
Provide marketing support as directed.
Proofread content and reports.
Establish and refine business SOPs.
Handle document processing and data entry.
Coordinate third-party quotes and scheduling.
Assist with desktop publishing tasks.
Collaborate closely with the Director.
DESIRED CAPABILITIES
Growth Mindset: Embrace learning and problem-solving.
Self-Starter: Identify needs, propose ideas, and find solutions.
Time Management: Prioritise and meet deadlines with attention to detail.
Teamwork: Work seamlessly with your colleagues.
Communication: Clearly convey information.
Compassion and Empathy: Connect with heart.
Ownership: Take initiative and close out tasks.
Process Improvement: Strive for efficiency.
DO YOU HAVE THESE SKILLS?
Experience with practice management software like Cliniko.
Proficiency in Google Workplace, Active Campaign, Cliniko, MYOB, or similar.
Excellent communication and customer service skills.
Ability to work autonomously.
Tech-savvy with a willingness to learn.
Understanding of Medicare, NDIS, and Health Fund billing, or the ability to learn quickly.
MUST-HAVES
Reliable internet, computer, and phone.
National Police Check and NDIS Worker Screening Clearance (or the ability to acquire them).
Ready to Make a Difference?
If you have customer service, administration, and relationship management experience, and you’re ready to take on this pivotal role, we want to hear from you. In your application, please share how you’ve excelled in these areas.
When to Start: This position is available for an immediate start, and interviews will be offered to outstanding candidates. We look forward to meeting you.
Note: We do not accept agency applications.
Application Deadline: October 13, 2023, at 12:00 PM
