If you or someone you care about relies on therapy under the NDIS, this update affects you.
It’s not just about pricing. It’s about protecting your care from a system that is quietly falling behind.
We’re not changing your therapist, your plan, or your access. But we are making a small change to help keep those things exactly where they belong safe, supported, and consistent.
So why are we introducing a 10 percent continuity contribution?
Because the real issue isn’t the therapists. It’s the system that funds us or more accurately, fails to.
What’s going wrong — and why you should care
The NDIS hasn’t increased funding for therapy in over seven years. In that time, the cost of delivering safe, quality care has risen significantly:
Wages
Insurance
Training
Documentation and compliance
Travel and community access
Extra time for complex cognitive or neurological needs
But the NDIS funding rate has stayed frozen at $193.99 per hour.
Meanwhile, recent independent analysis from the Ability Roundtable shows:
It now costs $219.68 to deliver one hour of occupational therapy
75 percent of therapy providers are operating at a loss
Providers lose 10 to 14 percent per session
GPs are reimbursed $110 for 15 minutes — the equivalent of $440 per hour
OT services under WorkCover and NIISQ are funded at $220 to $240 per hour
What does this mean for you?
The system is asking providers to deliver therapy below cost every single day. When that happens, the pressure doesn’t stay behind the scenes. Eventually, it affects the people who rely on care the most, you.
What’s at risk if nothing changes
Sessions may become harder to book
Therapist turnover increases
Travel support is reduced or withdrawn
Complex needs receive less time and attention
Care plans are rushed or disrupted
That’s not how we work. That’s not what you deserve. And that’s not what the NDIS promised.
So here’s what we’re doing instead
Rather than reduce care or limit your support, from 1 July 2025 we’re introducing a 10 percent continuity contribution across all services, including travel.
This small change:
Helps us retain experienced therapists
Keeps your sessions consistent and uninterrupted
Protects access to in-home and community-based visits
Ensures we can continue showing up with the time and quality your goals deserve
If 10 percent is too much, we understand
We offer two hardship options: 7.5 percent and 5 percent. No paperwork, no forms. Just speak to our team, and we’ll adjust it respectfully and confidentially.
This isn’t the future we want — but it’s the one we’re managing
We believe in the NDIS vision. But under the current funding model, it’s not working for the people it’s meant to support.
Therapy providers are expected to deliver more for less while pretending it has no effect on participants. It does.
This isn’t a complaint.
It’s a commitment to truth, transparency, and continuity.
We’re not stepping back. We’re stepping up, in the only way we can.
If you have questions, concerns, or want to talk it through, we’re here.
Call us on 1300 783 200 Speak to our team at your next appointment Or use the contact form below
Thank you for trusting us. We will always do our best to make sure you never face this system alone.
With care and integrity, David Norris Founder and Clinical Director Occupational Therapy Brisbane
